Thank you for purchasing Silver Whinnys or Whinny Warmers.
Policy for Returns, Refunds or Exchanges
Your horse, like many, may love the socks but Silver Whinnys™ don’t feel like anything your horse has ever had on its legs. They fit like a new skin, not a bandage or wrap. They might take a bit to get use to. Put on 1 pair the first day and DO NOT ADD ANY MORE SOCKS TILL THE NEXT DAY if your horse is doing well with the first pair. Add the second pair early next day when the socks and horse can be observed for a while. As you know, new things can emotionally overwhelm horses. Experienced horsemen and women know an easy gradient to all things new is the path to stress free acceptance. If a horse is to have any issues, it will usually be with the rear leg socks. As with any leg wear, the socks should be at least checked for adjustments in the mornings and evenings. Call us before using them if you are in doubt about fit. Only special order “custom- made” socks will fit draft or draft cross horses!
CUSTOM MADE SOCKS ARE NON-REFUNDABLE. Don’t use all of the socks on your horse until you know the first pair will work for your horse. SFHs will only refund 30% of your purchase price on used socks. New-unused socks will be refunded at 100% of your purchase price. You must return the socks for replacement, or refund within 30 days of your purchase. Returns must include a copy of the packing slip or purchase receipt. The cost of shipping and handling is not eligible for refund nor is return shipping. Exchanges can be made with an additional payment for shipping and handling. Items that have been previously replaced because of a sizing exchange are not refundable.
If you have any questions about the socks, a refund or exchanges, please Contact Us.